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Lean Six Sigma for SMEs: A Path to Continuous Improvement

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– Administrative improvements (reduction in order processing errors, streamlining of customer service functions so that customers are no longer placed on hold, etc.) – Strategic improvements (reduced costs, etc.). – Reduced flexibility and less ability to react to new conditions and circumstances. Hoerl, R.W.,

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Supplier Performance Management – The Ultimate Guide

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It is arguably true that supplier performance management is considered a business practice for measuring, analyzing, and managing supplier performance to reduce cost, and risk and also drive continuous improvement. Figure 1 shows a sample proposed SPM project structure for a transportation services company.