5 Best Practices in Omnichannel Customer Service!
Supply Chain Game Changer
NOVEMBER 18, 2018
trillion in 2016. One of Forrester’s 2016 surveys shows that 41% of customers expect a response via email within a 6-hour time frame. Unlike a multi-channel strategy, it goes beyond a business’ firmament but leans toward the high-quality experience of each customer at any point of the customer lifecycle.
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