What is a Service Credit
Procurement Templates
JUNE 4, 2024
A service credit is a payment for a non performance by a supplier. It’s normally measured using a KPI. Context and Usage The hierarchy is an SLA, then the KPI’s and then service credits. Here’s a breakdown of what this entails: Service Level Agreements (SLAs) : A service credit will typically be part of the SLA and sits alongside the KPI’s.
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